Shipping & Returns
In order to ensure the ultimate customer service and efficiency with our online orders, our website is totally integrated with our in-store point-of-sale system so everything you see on our website is ACTUALLY IN STOCK and therefore we can despatch same day.
Yes, that's right ... every racquet, all shoes, all apparel, every bag, all strings, grips and accessories that you see on our website are physically in our store.
(Only certain net posts, which are made to order, and certain ball machines need a couple of days lead time.)
As long as you order before 4pm on weekdays, your order will be despatched on the same day!
In the case of any shortfall in stock or lead time to obtain certain items, we will contact you to advise details of such.
All orders are shipped using the most cost effective method, depending on the size of the parcel and the best rate for the destination.
Any returns, including all warranty claims, are at the expense of the customer unless the reason for the return is due to an error from TopServe.
Returns can be organised via our preferred courier and charged to the customer. Please contact us to organise this if it is required.
Returns are accepted for exchange or store credit. No refunds.
No returns will be accepted on any sale or clearance items.